Place Security Deposit
About
For cash payments at all Airports, ports, certain routes and last-minute bookings, we required a security deposit of PHP 2000.00. (effective 1 November 2017)
Why is this required?
Our vehicles are despatched from Angeles City. As much as we would like our customers to have the ability to pay the fares in cash, abandonment of bookings and no-shows incur a high cost on us. Apart from fuel, toll fees for both ways, and parking fees at the airport; our drivers don’t get paid for the trip.
Our other alternative is to force all our customers to make full payments via credit card prior immediately upon their bookings.
However believe that we should give you the freedom to choose the mode of payment.
Will my credit or debit card be charged for this security deposit?
No. Your card will not be charged as we are only requesting your card company to hold PHP 2000 of your credit on our behalf. No funds are transfered to us. Upon completion of your ride, we ask your bank to release the credit back to you.
How does this work?
- This is similiar to a security deposit when checking into a hotel using a credit card and is a common practice in the hotel and car rental industry.
- An authorization is made from your card company to us to hold up to PHP 2000 as a security deposit.
- The auhorization automatically expires after 29 days.
- Learn more about card authorization
Can we be trusted?
- Read what other customers have said about us in our testimonial page
- You don’t have to trust us with your card details. The entire process is handled by PayPal.
- Your card details are NOT entered on our website but on PayPal’s website.
- We can provide proof of voiding the authorization if you request for it.
I don't have a PayPal account, can I still place the security deposit
Yes. A PayPal account is not required.
You can use any credit card that has the Visa, Mastercard or AMEX logo on it.
Please note that the reversal on certain debit cards may take longer than credit cards.
This is determined by your financial institution and not PayPal.
Are my financial details safe?
The card authorization is done by PayPal and your financial details are not shared with us or held by us. Only PayPal has your card details. You will also be protected by PayPal’s Buyer Protection programme.
What happens after my trip ends?
- We cancel and void the authorization.
- And we will not be able to make further authorization requests.
- As no charges were made, it will not show up in your monthly statements.
What happens if I cancel my booking?
- Cancellation made before 24 hours prior to pickup time: We will cancel and void the authorization.
- Cancellation made less than 24 hours prior to pickup time: We will process the authorization and your security deposit will be forfeited.
What happens if I don't cancel my booking or don't show up for my pickup (No show)?
The authorization is processed and your security deposit is automatically forfeited.
Can I use this security deposit as part of the payment for my trip?
Yes, however should you choose to, your card will be charged an additional PHP125 as the transaction fee. Should you choose to pay the full amount in cash, then the full authorization of PHP 2000 is voided and cancelled. No charge will appear on your card.
What if I do not want to proceed with a security deposit?
Unfortunately, we will not be able to confirm your booking and pickup.